Client Service Associate, Employee Model
The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.
Responsibilities:
- Inbound client calls, schedule appointments, and prepare materials for client meetings
- Keep client management systems up-to-date with client information
- Assist with various documentation requirements for new business
- Manage account activities that are operational in nature – new accounts, cash
management, transfers, and account maintenance (e.g., periodic distributions, debits)
- Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
- Assume ownership of inquiries and requests; communicate with internal departments to
ensure clients’ expectations for timely service delivery are met
- Educate clients on account services, capabilities, and new technology – eSignature,
paperless statements, Account View (client portal), etc.
Requirements:
- Strong customer focus, excellent verbal and written communication skills; able to explain
complex information clearly and simply
- Proven ability to independently and efficiently manage multiple projects concurrently in a
fast-paced environment
- Organized with a strong attention to detail and problem-solving abilities
- Outstanding interpersonal skills with the ability to build and foster relationships with clients,
coworkers, and internal/external partners
- Strong analytical skills and ability to research information
- Demonstrates drive, initiative, and motivation
- Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
- Able to utilize internal resources, training & self-service options available such as iKnow,
Resource Center, LPLU, etc.
Preferences:
- Bachelor’s degree; preferably in Business, Accounting or Finance
- Experience working with Financial Advisors, Branch and Home Office support teams
- 2-3 years brokerage/financial services industry knowledge
Pay Range:
$22.82-$38.04/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off (up to 16 days) plus eleven paid holidays, volunteer time off, and more. This role is also eligible for LPL’s discretionary bonus. Your recruiter will be happy to discuss all that LPL has to offer!
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are
one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
We take social responsibility seriously. Learn more here
Want to see info on our benefits? Learn more here
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an
@lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.