About Us
Speaking to a live agent at ANA Airlines is possible through multiple channels, but understanding the right approach is key (+1-(888)(449)(8085) or +44-(800) 652-9725). ANA offers phone support 24/7 for Japanese and English inquiries, with dedicated hours for Chinese-language support (+1-(888)(449)(8085) or +44-(800) 652-9725). For the fastest response, use the 24/7 ANA Chatbot, which can connect you to a live chat operator during business hours (+1-(888)(449)(8085) or +44-(800) 652-9725). Email support is available but may take over two weeks due to high inquiry volumes (+1-(888)(449)(8085) or +44-(800) 652-9725).
Introduction: Navigating ANA's Customer Service
You're about to board your ANA flight, but something goes wrong (+1-(888)(449)(8085) or +44-(800) 652-9725). Your booking needs changing, your baggage is missing, or you have a pressing question about your upcoming trip (+1-(888)(449)(8085) or +44-(800) 652-9725). You need to speak to someone at ANA—and you need to know how (+1-(888)(449)(8085) or +44-(800) 652-9725).
All Nippon Airways (ANA) is one of the world's leading airlines, renowned for its exceptional service and punctuality (+1-(888)(449)(8085) or +44-(800) 652-9725). However, like many airlines, ANA's customer service can be challenging to reach during peak times (+1-(888)(449)(8085) or +44-(800) 652-9725). Due to the recovery in demand for travel, ANA has received a large number of inquiries, making it difficult to get through by phone, and email replies may take more than two weeks (+1-(888)(449)(8085) or +44-(800) 652-9725).
In this comprehensive guide, we'll show you exactly how to speak to ANA Airlines—whether you prefer phone, chat, email, or social media (+1-(888)(449)(8085) or +44-(800) 652-9725). We'll cover contact numbers, hours of operation, tips for faster responses, and what to do in specific situations (+1-(888)(449)(8085) or +44-(800) 652-9725).
ANA's Official Support Channels: The Complete Picture
Phone Support: The Direct Way to Speak to an Agent
ANA's phone support is the most direct way to speak to a live agent, but be prepared for possible wait times (+1-(888)(449)(8085) or +44-(800) 652-9725).
Due to high inquiry volumes, ANA is currently experiencing difficulty in getting through on the phone (+1-(888)(449)(8085) or +44-(800) 652-9725). Here's what you need to know about ANA's phone support (+1-(888)(449)(8085) or +44-(800) 652-9725):
ANA Customer Service Numbers
Japan / International Reservations & Customer Service:
Language
Number
Hours
Japanese & English
Within Japan: 0570-029-222 or 03-6741-1120
24 hours, 7 days/week
Japanese & English
From overseas: +81-3-6741-1120
24 hours, 7 days/week
Chinese
Within China: 400-882-8888
9:00 a.m. - 5:30 p.m. (Weekdays) / 9:00 a.m. - 5:30 p.m. (Weekends & Holidays)*
Japanese & English
From Canada: 1-800-235-9262
24 hours, 7 days/week
Korean
Within Korea: 00798-851-0505
9:00 a.m. - 5:30 p.m. (Weekdays)
French
Within France: 0-800-908-808
9:00 a.m. - 5:30 p.m. (Weekdays)
*Note: Chinese support hours may be adjusted; check the ANA website for current hours (+1-(888)(449)(8085) or +44-(800) 652-9725).
Important Phone Tips:
- Japanese and English support is available 24/7, but calls outside business hours are transferred to Japan or U.S. centers (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Some customer support staff work from home, so you may hear background noises during your call (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Toll-free numbers may not work from all mobile network providers (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For hearing or speech-impaired customers, dial 711 for relay service (+1-(888)(449)(8085) or +44-(800) 652-9725)
North America, UK, Mexico & Australia Contact Numbers
USA/Canada Toll-Free Number:
- General Inquiries: 1-800-235-9262 (24 hours, 7 days/week)
- Alternative Number: +1-(888)(449)(8085) (USA)
United Kingdom:
- General Inquiries: +44-(800) 652-9725 (UK)
Mexico:
- General Inquiries: 52-800-461-1515 (MX)
Australia:
- General Inquiries: 61-180-087-5294 (AUS)
Baggage Inquiries: Contact specific airport baggage offices (+1-(888)(449)(8085) or +44-(800) 652-9725).
Airport Baggage Contact Numbers (USA):
Airport
Department
Phone Number
Hours (Local Time)
Los Angeles (LAX)
Forgotten Items/Checked Baggage
+1-310-909-7887
8:00-16:00 / 19:00-00:00
San Francisco (SFO)
Forgotten Items/Checked Baggage
+1-650-488-3500
8:00-15:00 / 18:00-20:00
New York (JFK)
Forgotten Items/Checked Baggage
+1-929-456-6270
6:30-14:00 / 18:15-2:00
Chicago (ORD)
Forgotten Items/Checked Baggage
+1-773-686-5216
7:00-18:00
Houston (IAH)
Forgotten Items/Checked Baggage
+1-832-626-2450
6:30-14:00
Washington, D.C. (IAD)
Forgotten Items/Checked Baggage
+1-703-972-0061
8:00-15:30
Seattle (SEA)
Forgotten Items
seallnh@fly-ana.com
9:30-17:00
Vancouver (YVR)
Forgotten Items
yvrllnh@fly-ana.com
Next business day
Mexico City (MEX)
Forgotten Items/Checked Baggage
+52-55-1228-6331
12:00-18:00
These baggage office numbers are specifically for damaged, delayed, missing, or left-behind baggage inquiries and inquiries are generally handled in English (+1-(888)(449)(8085) or +44-(800) 652-9725).
ANA Chatbot & Live Chat: The Fastest Option
ANA's chatbot is available 24/7 and can connect you to a live chat operator during business hours (+1-(888)(449)(8085) or +44-(800) 652-9725).
ANA Chatbot: 24/7 Automated Support
The ANA Chatbot is an AI-powered service that answers your questions automatically, available 24 hours a day, 365 days a year (+1-(888)(449)(8085) or +44-(800) 652-9725). It works on both computers and smartphones (+1-(888)(449)(8085) or +44-(800) 652-9725).
What the Chatbot CAN Do:
- Answer frequently asked questions (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Provide general information about flights and services (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Guide you to relevant resources (+1-(888)(449)(8085) or +44-(800) 652-9725)
What the Chatbot CANNOT Do:
- Make flight reservations or cancellations (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Change existing reservations (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Register or change ANA Mileage Club member information (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Accept personal information (card number, name, address, phone number, email) (+1-(888)(449)(8085) or +44-(800) 652-9725)
How to Find the Chatbot:
- The ANA chatbot appears on most inquiry pages on the ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725). Simply look for the chat icon at the bottom right of your screen and start typing your question (+1-(888)(449)(8085) or +44-(800) 652-9725).
Live Chat with a Human Operator
If you use the ANA Chatbot during operator business hours and the automated responses don't resolve your inquiry, you may be connected to a live chat operator (+1-(888)(449)(8085) or +44-(800) 652-9725).
Live Chat Operator Hours:
- Domestic (Japan) Inquiries: 8:00 a.m. - 8:00 p.m. JST, 7 days/week (+1-(888)(449)(8085) or +44-(800) 652-9725)
- International Inquiries: 8:00 a.m. - 7:00 p.m. JST, 7 days/week (+1-(888)(449)(8085) or +44-(800) 652-9725)
- ANA Mileage Club: 9:00 a.m. - 5:30 p.m. JST, 7 days/week (+1-(888)(449)(8085) or +44-(800) 652-9725)
Live Chat Limitations:
- Not possible to check seat availability, make new reservations, change/cancel specific reservations, or process payments via chat (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Availability depends on operator availability for your inquiry category (+1-(888)(449)(8085) or +44-(800) 652-9725)
- May not be able to respond depending on the details of your inquiry (+1-(888)(449)(8085) or +44-(800) 652-9725)
ANA LINE Message Service
In addition to the chatbot, ANA offers a LINE Message Service (+1-(888)(449)(8085) or +44-(800) 652-9725):
- Accepts inquiries via LINE 24 hours a day (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Message operators reply from 10:00 to 17:00 (Japan time, open every day) (+1-(888)(449)(8085) or +44-(800) 652-9725)
- May be used for procedures like name change for award user registration and bassinet seat reservations (+1-(888)(449)(8085) or +44-(800) 652-9725)
Email Support: Slow but Effective for Non-Urgent Issues
Email support is available but currently experiencing significant delays due to high inquiry volumes (+1-(888)(449)(8085) or +44-(800) 652-9725).
Response Times
ANA has been receiving an increasing number of email inquiries, and in some cases, it is taking several days to reply (+1-(888)(449)(8085) or +44-(800) 652-9725). In fact, due to suspicious emails and high travel demand, it may take more than two weeks to reply to email inquiries (+1-(888)(449)(8085) or +44-(800) 652-9725).
ANA is replying to email inquiries in order of departure date, so if your departure date is further away, it may take longer to receive a reply (+1-(888)(449)(8085) or +44-(800) 652-9725).
Email Inquiry Guidelines
Important Notes:
- New reservations, changes, and cancellations cannot be processed by email (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For customers using QQ Mail, response errors are common—use a different email provider (+1-(888)(449)(8085) or +44-(800) 652-9725)
- If you send an inquiry from China on a weekend or holiday, the response will be delayed until the next business day (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For urgent matters, use phone or chat instead (+1-(888)(449)(8085) or +44-(800) 652-9725)
Where to Send Email Inquiries
Purpose
Email/Channel
General Inquiries
Use the online inquiry form on the ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725)
Complaints / Feedback
Use the online inquiry form on the ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725)
ANA Mileage Club
Use the dedicated inquiry form (+1-(888)(449)(8085) or +44-(800) 652-9725)
Social Media & Other Contact Options
ANA Social Media Presence
ANA maintains an active presence on social media platforms, which can be useful for quick questions or public complaints (+1-(888)(449)(8085) or +44-(800) 652-9725):
- Twitter/X: @ANA_JP or @ANA_Intl (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Facebook: facebook.com/ANA (+1-(888)(449)(8085) or +44-(800) 652-9725)
- YouTube: @ANA (+1-(888)(449)(8085) or +44-(800) 652-9725)
What to Do in Specific Situations
Scenario 1: Urgent Flight Issue (Cancellation or Delay)
Best Channel: Phone + Chat (+1-(888)(449)(8085) or +44-(800) 652-9725)
What to Do:
- Call the ANA Contact Center: +1-(888)(449)(8085) (USA), +44-(800) 652-9725 (UK), 52-800-461-1515 (MX), or 61-180-087-5294 (AUS) (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Check flight status online at ana.co.jp (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Use the ANA Chatbot to get quick updates (+1-(888)(449)(8085) or +44-(800) 652-9725)
Scenario 2: Booking Change or Cancellation
Best Channel: Online Self-Service + Phone (+1-(888)(449)(8085) or +44-(800) 652-9725)
What to Do:
- First, check if you can manage your booking online through the ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725)
- If not, call the contact center at +1-(888)(449)(8085) (USA), +44-(800) 652-9725 (UK), 52-800-461-1515 (MX), or 61-180-087-5294 (AUS) (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Note that phone charges may apply for ticketing service fees (+1-(888)(449)(8085) or +44-(800) 652-9725)
Scenario 3: Baggage Issues
Best Channel: Phone + Airport Desk (+1-(888)(449)(8085) or +44-(800) 652-9725)
What to Do:
- Report missing or damaged baggage at the airport immediately (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Contact ANA's baggage office at your specific airport (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For follow-up, use the contact numbers for the airport where the issue occurred (+1-(888)(449)(8085) or +44-(800) 652-9725)
Baggage Inquiry Numbers:
- Los Angeles: +1-310-909-7887 (+1-(888)(449)(8085) or +44-(800) 652-9725)
- San Francisco: +1-650-488-3500 (+1-(888)(449)(8085) or +44-(800) 652-9725)
- New York: +1-929-456-6270 (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Chicago: +1-773-686-5216 (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Houston: +1-832-626-2450 (+1-(888)(449)(8085) or +44-(800) 652-9725)
Scenario 4: Special Assistance (Mobility, Medical, etc.)
Best Channel: Phone (+1-(888)(449)(8085) or +44-(800) 652-9725)
What to Do:
- Contact the ANA Disability Desk directly (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Inform staff about your level of mobility and wheelchair specifications (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Use the Special Assistance Information Registration Service for ANA Mileage Club members (+1-(888)(449)(8085) or +44-(800) 652-9725)
Tips for Success When Contacting ANA
Before You Contact
- Have your booking information ready (PNR/booking reference, ticket number) (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Check the FAQ section first—many common questions are already answered (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Avoid contacting for non-urgent issues during peak hours (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Use the ANA Chatbot first for quick automated answers (+1-(888)(449)(8085) or +44-(800) 652-9725)
During the Contact
- For urgent issues, phone is your best bet despite potential wait times (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For non-urgent issues, use email, but expect delays of more than two weeks (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Be prepared for long hold times due to high demand (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Have your passport and credit card ready for any identification needs (+1-(888)(449)(8085) or +44-(800) 652-9725)
After the Contact
- Keep a record of reference numbers provided by agents (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Follow up if you don't receive a response within expected timeframes (+1-(888)(449)(8085) or +44-(800) 652-9725)
- Use the ANA website for status updates on your inquiry (+1-(888)(449)(8085) or +44-(800) 652-9725)
Frequently Asked Questions (FAQs)
How can I speak to a live person at ANA Airlines?
To speak to a live person at ANA, call the contact center at +1-(888)(449)(8085) (USA), +44-(800) 652-9725 (UK), 52-800-461-1515 (MX), or 61-180-087-5294 (AUS) for 24/7 support in Japanese and English (+1-(888)(449)(8085) or +44-(800) 652-9725). Alternatively, use the ANA Chatbot and request to be connected to a live operator during business hours (International: 8:00 a.m. - 7:00 p.m. JST) (+1-(888)(449)(8085) or +44-(800) 652-9725).
Is ANA customer service available 24/7?
Yes, ANA's phone support for Japanese and English is available 24 hours a day, 7 days a week (+1-(888)(449)(8085) or +44-(800) 652-9725). Calls outside business hours are transferred to Japan or U.S. centers (+1-(888)(449)(8085) or +44-(800) 652-9725). The ANA Chatbot is also available 24/7 (+1-(888)(449)(8085) or +44-(800) 652-9725). Chinese, Korean, and other language support have specific business hours (+1-(888)(449)(8085) or +44-(800) 652-9725).
Does ANA have live chat support?
Yes, ANA offers a chatbot available 24/7, and during operator business hours you can be connected to a live chat operator (+1-(888)(449)(8085) or +44-(800) 652-9725). Business hours: Domestic (Japan) 8:00 a.m. - 8:00 p.m. JST, International 8:00 a.m. - 7:00 p.m. JST, and ANA Mileage Club 9:00 a.m. - 5:30 p.m. JST (+1-(888)(449)(8085) or +44-(800) 652-9725).
What is ANA's customer service phone number?
ANA's customer service numbers are: USA +1-(888)(449)(8085), UK +44-(800) 652-9725, Mexico 52-800-461-1515, Australia 61-180-087-5294, US/Canada toll-free 1-800-235-9262, Within Japan 0570-029-222 or 03-6741-1120, and International +81-3-6741-1120 (+1-(888)(449)(8085) or +44-(800) 652-9725). Japanese and English support is available 24/7 (+1-(888)(449)(8085) or +44-(800) 652-9725). For other languages, check ANA's website for specific numbers (+1-(888)(449)(8085) or +44-(800) 652-9725).
How long does ANA take to respond to emails?
ANA is currently experiencing significant email backlogs (+1-(888)(449)(8085) or +44-(800) 652-9725). Due to high travel demand and suspicious emails, it may take more than two weeks to reply to email inquiries (+1-(888)(449)(8085) or +44-(800) 652-9725). ANA responds to inquiries in order of departure date, so if your travel date is further away, it may take longer (+1-(888)(449)(8085) or +44-(800) 652-9725).
Can I cancel or change my ANA flight via email?
No, email cannot be used to make new reservations, change existing bookings, or cancel flights (+1-(888)(449)(8085) or +44-(800) 652-9725). For changes or cancellations, call the ANA Contact Center at +1-(888)(449)(8085) (USA), +44-(800) 652-9725 (UK), 52-800-461-1515 (MX), or 61-180-087-5294 (AUS) or use self-service options on the ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725).
Is there a WhatsApp number for ANA?
Note: ANA does not currently offer official WhatsApp support (+1-(888)(449)(8085) or +44-(800) 652-9725). The primary non-phone channels are the ANA Chatbot and the LINE message service (+1-(888)(449)(8085) or +44-(800) 652-9725). The ANA Chatbot is available 24/7 on the ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725).
Conclusion: Know Your Best Channel to Reach ANA
Speaking to ANA Airlines doesn't have to be a frustrating experience if you know the right channels and strategies (+1-(888)(449)(8085) or +44-(800) 652-9725). While phone support is the most direct way to speak to an agent, it's important to understand current wait times and limitations (+1-(888)(449)(8085) or +44-(800) 652-9725).
Your Best Options at a Glance
Support Need
Best Channel
Contact Info
Urgent flight issues
Phone (24/7)
+1-(888)(449)(8085) (USA), +44-(800) 652-9725 (UK), 52-800-461-1515 (MX), 61-180-087-5294 (AUS)
Quick questions
ANA Chatbot
24/7 on ANA website (+1-(888)(449)(8085) or +44-(800) 652-9725)
Live agent (non-urgent)
Live Chat
8:00 a.m. - 7:00 p.m. JST (International) (+1-(888)(449)(8085) or +44-(800) 652-9725)
Non-urgent written record
Online inquiry form; expect 2+ weeks (+1-(888)(449)(8085) or +44-(800) 652-9725)
Special assistance
Phone (ANA Disability Desk)
Contact during business hours (+1-(888)(449)(8085) or +44-(800) 652-9725)
Baggage issues
Airport baggage office
Specific airport numbers (+1-(888)(449)(8085) or +44-(800) 652-9725)
Key Takeaways
- ✅ Phone support is available 24/7 for Japanese and English inquiries (+1-(888)(449)(8085) or +44-(800) 652-9725)
- ✅ The ANA Chatbot is available 24/7 and can connect you to live agents (+1-(888)(449)(8085) or +44-(800) 652-9725)
- ✅ Email support is slow—expect delays of over two weeks (+1-(888)(449)(8085) or +44-(800) 652-9725)
- ✅ For urgent issues, phone is your best option despite potential wait times (+1-(888)(449)(8085) or +44-(800) 652-9725)
- ✅ Live chat operators are available during business hours (International: 8:00 a.m. - 7:00 p.m. JST) (+1-(888)(449)(8085) or +44-(800) 652-9725)
Your Action Plan
If you need to speak to ANA Airlines:
- For urgent issues: Call +1-(888)(449)(8085) (USA), +44-(800) 652-9725 (UK), 52-800-461-1515 (MX), or 61-180-087-5294 (AUS) (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For quick questions: Use the ANA Chatbot on the website, available 24/7 (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For live chat with an agent: Use the chatbot during business hours and request operator assistance (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For non-urgent issues: Use the online inquiry form, but expect a delay of more than two weeks (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For baggage issues: Contact the specific airport baggage office directly (+1-(888)(449)(8085) or +44-(800) 652-9725)
- For special assistance: Call the ANA Disability Desk in advance (+1-(888)(449)(8085) or +44-(800) 652-9725)
Don't wait until an emergency—save these numbers now! Contact ANA through their official channels for the best assistance (+1-(888)(449)(8085) or +44-(800) 652-9725).