Who We are:

Cultivate Wealth is an independent financial services firm that strives to prioritize our clients’ needs first and provide them the highest level of service so they may achieve their goals and cultivate what matters most. Our firm has a fun culture, but also one focused on consistently raising our own expectations of what we can be. Our advisors have been serving clients in the Dane county and surrounding areas since 2000. We recently re-located to a brand-new office, conveniently located in The American Center, and are ready to expand the team.

Position Expectations:

The Client Relationship Manager/Operations Specialist will enhance the client relationship by supporting Wealth Advisors with service and operational duties. They will coordinate with Wealth Advisors and clients to ensure every aspect of advisory and insurance accounts are set up accurately and properly maintained according to the client’s Wealth Plan. This position will work in the office on a full basis.

Essential Job Functions:

Prepare paperwork to open client accounts to the specifications requested by the wealth advisors.
Aid in communicating with clients to ensure all requested documents are received for financial planning.
Facilitate, monitor and document client asset movement including transfers/rollovers and client distribution/contribution requests.
Process Trade Requests using in-house model assignment app and allocation builder, ensuring strategies and allocation remain in balance.
Communicate, implement, and ensure compliance with guidelines and policies:
Maintain compliance policies and documentation
Oversee the compliance and advertising approval process
Ensure compliance with broker/dealer and RIA standards for all procedures completed in a timely manner.
Communicate with clients and advisors with professionalism, confidence and friendliness/compassion.
Monitors and communicates progress of new client onboarding process with advisor and client, including client technology access set-up.
Manage the 10/30/60/90-day client onboarding process
Effectively understand and be able to communicate project expectations to team members and management in a timely and clear fashion.
Assist in developing processes and procedures that enhance accuracy and streamline processes.
Assist in setting and continually meeting project expectations with team members and management.
Coordinate with Advisors and the Operations team to generate annual client review materials.
Serve as a back-up to the client service associate for communications with the client base including phone calls, text messages, emails and meetings.
Attend all training and information sharing meetings scheduled for the Service and Operations Team.
Build and maintain a relationship with the client base with a primary focus on service and operations.
Develops and maintains written systems of all activities.
Perform general clerical duties and other functions as assigned.

Position Requirements:

Bachelor’s or associate degree in business administration, accounting, finance, or similar field preferred, or commensurate career experience.
Experience working in a professional office environment or in the financial industry preferred; If licensed, clean U-4 and U-5 history.
FINRA Series 7, 63, (and 65 if needed for your Registered Investment Advisor) or willingness to attain in first twelve months.
Interest in and knowledge of financial markets and investment securities preferred.
Must have polished and professional presentation with desire to provide the highest quality of service and confidentiality.
Excellent attitude and an extraordinary client service orientation.
The ability to independently prioritize multiple tasks in a fast-paced environment with attention to detail.
Computer literacy and aptitude for learning new programs and processes:
Knowledge of Office Suite (Word, Excel, PowerPoint, Teams), required
Knowledge of Financial Industry programs (Salesforce, Orion, Financial Planning Software, etc.), preferred
Excellent organizational and time management skills with the energy to take initiative to complete tasks and projects independently.
A genuine interest in serving and caring for other people and developing long-term relationships.
Troubleshooting and problem-solving skills.
Strong analytical and research skills.

Culture:

Tight-knit, small team dynamic with open collaboration
Professional development and advancement encourage
Active community engagement
Professional, but not stuffy attitude
New office space with portable technology

Compensation and Benefits:

Competitive salary dependent on experience ($50,000-$70,000 annual salary)
SIMPLE IRA Plan with company match
Dental Insurance and Health Insurance Reimbursement Benefit
Nine paid holidays
Paid time off
Professional Development Assistance

Cultivate Wealth

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