WEALTH MANAGEMENT CLIENT SERVICE ASSOCIATE

Forum Financial Management, LP WWW.FORUMFINANCIAL.COM

Selected candidates will be required to pass a background check and work five days a week in our Thousand Oaks, CA office.

Forum Financial Management, LP is a rapidly growing Registered Investment Advisory Firm (RIA) with more than $9 billion in assets under management. Forum was founded in 2002 and became an independent RIA advisory firm in 2009. At Forum, we use a highly diversified investment strategy derived from decades of academic research. While this strategy has been called many things, we think the term “evidence-based investing” best describes this approach. We strive to take the emotions out of investing and counsel clients to avoid making short-sighted moves based on current market conditions.

The primary role of a Client Service Associate is to provide operational and administrative support to multiple Financial Advisors and to provide exemplary client service. You’ll be working with our growing team in Thousand Oaks, CA.

Job Responsibilities include, but are not limited to:

Deliver exceptional client service and provide operational and administrative support to the firm’s financial advisory team by serving as a point of contact for high-net-worth clients, addressing inquiries and requests.
Facilitate various transactions and complete necessary paperwork on behalf of clients, including but not limited to initiating money movements, establishing new investment accounts, transferring accounts, closing accounts, and account maintenance
Collaborate with the Firm’s third-party custodian service teams and various other entities to carry out client services
Ensure accurate record keeping and documentation of all client and vendor interactions using our customer relationship management (CRM) tool
Help teach clients how to utilize our client-facing technology systems
Scheduling and preparation of reports and other materials for client meetings
Ongoing maintenance of client electronic files
Assist with ad hoc projects, and help to maintain and improve firm processes and workflows to create efficiency
Provide ongoing service in accordance with company and vendor policies, practices, and regulations

Qualifications:

Self-motivated with the ability to work independently and within a team environment
Excellent analytical, decision-making, problem-solving, and time management skills
Meticulous attention to detail
Excellent interpersonal, communication, and writing skills with the ability to develop and maintain strong relationships with clients
Ability to operate efficiently, prioritize a list of outstanding tasks to effectively handle urgent matters in a fast-paced environment with a high volume of activity
Ability to multitask and move attention and effort back and forth between two or more activities when engaged in them at the same time, and remain flexible as priorities change
Experience with all Microsoft Office programs (Word, Excel, and Outlook) and Adobe Acrobat
Strong ability to quickly learn new technology and digital systems
Familiarity with the paperwork and processes of Charles Schwab and Fidelity is preferred.
Experience working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer is preferred

Salary and Benefits

This is a non-exempt, full-time position, Monday-Friday
A comprehensive benefits package that includes health, Dental, Vision, Disability, and Life Insurance
A 401(k) plan that includes a company 5% safe harbor contribution after completing 1,000 eligible hours
Paid Time Off
Eligible for annual merit and COLA increases.
This position will be compensated on an hourly basis. The hourly rate will be commensurate with experience and degree (Range: $50k-$65k)

Forum Financial Management, LP

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Client Service Associate