ob: Client Service Associate

Reporting to: Client Service Manager

Location: In Office

Compensation: Hourly

Richard Brothers Financial Advisors ("RBFA") is seeking an Client Service Associate to join our collaborative team in South Portland, Maine.

Founded in 1996 by brothers Randall and Neal Richard, RBFA has long been entrusted to provide comprehensive, objective financial advice to the families and businesses we’re fortunate to serve. You will be joining a firm with a growth-mindset culture comprised of like-minded individuals whose capability is only matched by their passion for helping others.

Throughout our 25+ year history, we have been steadfast in our commitment to community while staying true to our PILLAR values for which the company was built on.

Passion For Excellence
Integrity
Lifetime Learning
Lead by Example
A Balanced Life
Respect for Others

From the very beginning, these core principles have been the bedrock of everything we do. We invite you to learn more about who we are – and to understand how joining RBFA can unite a rewarding career with positively impacting the lives of others. www.RichardBrothersFinancial.com

Position Overview:

The Client Service Associate will develop hands-on and in-depth knowledge about the financial advisory business. This is the starting point for obtaining knowledge about the products, the market and market conditions, and the processes of client applications and requests. Richard Brothers Financial Advisors offers a professional training program to help you develop in your role and achieve your goals. The culture is friendly with a strong emphasis on teamwork, support, and lifetime learning.

Primary Responsibilities:

Prepare and process all paperwork for client transactions, including but not limited to opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.; communicate status of transactions to clients and Advisors.
Provide ongoing client maintenance (e.g., all money requests, checks, wires, ACHs, regular periodic transfers, transfer of securities amongst accounts, special accounts, ongoing special client instruction, etc.).
Check custodian alerts daily and perform appropriate actions.
Set up and generate client reports.
Process required minimum distributions (RMDs).
Collaborate with Advisors for proper client onboarding, with duties including client education (e.g., online account access) and proper account set up.
Execute Operations responsibilities including client billing and performance report preparation and delivery.
Maintain accurate notes and records in the CRM.
Complete electronic scanning and filing of all client-related information.
Prepare and execute trades on client accounts.
Work with custodian and other providers to process client requests and resolve any operational issues.
Produce mutual fund screening, retirement plan monitoring reports, and investment reports periodically.
Assist with special projects as needed.

Job Qualifications:

Bachelor’s degree preferably in business, accounting, finance, economics or related experience.
1+ years of experience in client service and/or operations in the financial services industry (preferably with an independent registered investment advisory firm).
FINRA licenses preferred. Ability to pass the required licensing exams within 6 months of hire date.
Proficiency in Microsoft Office (required); experience with CRM, document management, and portfolio accounting software (preferred).
Exceptional attention to detail.
Strong organizational and time management skills.
Excellent oral and written communication skills.
Ability to work well both independently and with the team.
Desire to continually educate yourself with new technology and products.

Benefits:

RBFA is committed to our employees' growth and development – both personally and professionally. The culture is friendly with a strong emphasis on teamwork, support, accountability, and respect.

Group health insurance with significant employer contribution towards the cost of the individual.
Employer-funded Health Savings Account.
Group dental insurance.
Employer-paid Short- and Long-Term Disability, AD&D, and Life Insurance policies.
Paid time off and parental leave.
401(k) Profit Sharing Plan with employer contribution.
Company incentive plan based on the performance of the firm and the individual.
Professional training program.
Quarterly team building events.
Quarterly development reviews.
Monthly fun events!

No recruiters or phone calls please.

Richard Brothers Financial Advisors is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Type: Full-time

Pay: $53,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Compensation Package:

Bonus opportunities

Ability to Commute:

South Portland, ME 04106 (Preferred)

Ability to Relocate:

South Portland, ME 04106: Relocate before starting work (Preferred)

Work Location: In person

Richard Brothers Financial Advisors

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Client Service Associate