Financial Services Support Associate

Job Summary

We are seeking a highly organized and detail-oriented Financial Services Support Associate to provide critical support to financial professionals. This role ensures seamless execution of business development, operational processes, group benefits enrollments, and office management functions. The ideal candidate is proactive, customer-focused, and adept at handling confidential client information with professionalism and discretion.

Key Responsibilities

Client Service & Administrative Support

Serve as a primary point of contact for clients, addressing inquiries and facilitating communication between advisors and clients.
Manage client data, schedule review meetings, and prepare necessary documentation for appointments.
Maintain and document client interactions in the client management system.
Process and follow up with clients regarding service requests.

New & Existing Business Processing

Prepare and submit applications for new business, ensuring completeness and accuracy.
Track and follow up on submitted business to ensure timely processing.
Assist with data input, underwriting coordination, and documentation preparation.
Ensure compliance requirements for product-specific applications.
Manage and reorder forms, digital onboarding materials, and marketing assets as needed.
Support Group Benefit enrollment and renewal periods.

Required Skills & Qualifications

College degree or relevant work experience
Advanced proficiency with computers, cloud-based applications, and digital file management systems
Strong ability to automate, standardize workflows, and eliminate repetitive manual tasks
Comfort working inside CRMs, online forms, e-signatures, and automated reporting tools
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
General knowledge of the financial services and insurance industry
Strong customer service and communication skills
High attention to detail and accuracy in handling client documents
Strong organizational and multitasking abilities

Preferred Experience

Prior experience in a financial services or insurance support role
Experience using workflow automation tools, form builders, or CRM automations
History of improving efficiency through systems, templates, or integrations
Familiarity with platforms such as:
Envestnet
Wealthscape
MoneyGuidePro
Salesforce
Adobe Sign / DocuSign
Box
Securities Industry Essentials (SIE) certification

Compensation

Competitive base salary (40k-60k)
Performance incentives based on enrollment execution, business submission accuracy, processing times, and operational efficiency

Why Join Us?

Professional, fast-moving advisory environment
Technology-first operations model
Direct exposure to financial services and insurance operations
Be rewarded for execution, reliability, and precision
Opportunity to grow responsibilities based on performance

Smith Financial Corp

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Financial Services Support Associate