The Client Service Associate (CSA) works alongside and supports the activities of our Client Service Executives and Producers in the marketing and sales process for new and renewing business. As a Client Service Associate, you will build on the foundational responsibilities of a Client Service Assistant, taking on additional duties that involve great responsibility and client interaction. You will serve as the primary service contact for clients and are expected to exemplify the highest standard of our service model.

WHAT YOU?LL DO (Essential Job Tasks)

As a Client Service Associate, you will:

(In addition to the duties/responsibilities of a Client Service Assistant)

Account Management

Act as the main servicer on some accounts, responsible for the entire renewal and/or marketing of the account
Independently review contracts for clients and provide notice to insured regarding deficiencies/changes and contact underwriters
Work directly with holders and insureds to educate on state requirements/limitations specific to the issuance of certificates of insurance
Handle more complex reconciliations under the direction of the Accounting department or manager
Create accurate premium allocations and invoices as required.

New & Renewal Accounts

Prepare and maintain proposals for new and renewal accounts
Attend meetings with Executives and Producers, and present independently to insureds or assigned accounts
Research and communicate directly with brokers and underwriters to create top-of-stack submissions
Negotiate renewal and new business terms, conditions, and premiums on assigned accounts
Bind coverage on behalf of the insured

Mentorship & Development

Participate in 1:1 mentorship with new team assistants
Work with the Training & Development team to teach a course on an insurance coverage, endorsement, SSP procedure, or Best Practice annually
Obtain or work towards obtaining designations as instructed by your manager
Attend all offered continuing education (CE) courses

WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)

2-5 years of relevant experience
Active Property & Casuality Insurance Agent's License
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Attention to detail and accuracy in all tasks
Ability to work effectively as part of a team
Eagerness to learn and develop new skills in the insurance industry
Experience in managing client accounts and conducting renewals
Leadership and mentoring abilities

WORKING AT SSP

Learn more about what we do: https://sspins.com/

We are Selfless, Stewards of our Partnerships.

We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ

And we?re here to support you!

PERKS/BENEFITS

Unlimited PTO
Health Insurance (Medical/Dental/Vision)
Safe Harbor 401K (We contribute 3% regardless of whether you do!)
Dress For Your Day
Flexible Work Schedule
Clear Growth Path
In-House Continuing Education
Team Outings & Events
Community Outreach

Sterling Seacrest Pritchard Inc

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Client Service Associate - P&C