Client Service Associate
Our full-service financial advisory practice serves high net worth and emerging high net worth clients with:
- Wealth management
- Tax-efficient savings strategies
- Estate planning
- Risk management
- Retirement planning
The Client Service Associate is an integral part of the overall client experience, supporting the Wealth Management Team. A high degree of accuracy is required, ensuring a satisfying and memorable client experience.
Client Service Associate Job Duties:
- Execute client insurance onboarding, including:
- Preparing illustrations
- Scheduling medical exams
- Preparing applications
- Managing the underwriting process
- Preparing for policy delivery meetings
- Handle ongoing policy servicing and maintenance, such as:
- Billing updates
- Reconsiderations
- Loan processing
- Execute client investment onboarding, including:
- Preparing account opening paperwork
- Facilitating rollovers with clients
- Tracking incoming transfers
- Confirming cost basis information is received
- Handle all necessary account maintenance, such as:
- Money movement
- Standing instructions for tax withholding and bank accounts
- Changes of address
- Communicate with clients in a professional, compassionate, and timely manner according to firm policies and procedures.
- Maintain client confidence and trust through zero defect work.
- Actively participate and contribute to Operations Team projects for:
- Efficiency
- Productivity
- Advice
- Client experience
- Input and maintain accurate client information in all appropriate databases and software applications.
- Effectively manage and prioritize workflow, created from:
- CRM action items
- Phone calls from clients
- Emails
- Additional work not flowing through the central database
- Actively participate and contribute to professional development and training, both individually and with the team.
- Develop an understanding of the Firm's Financial Solutions philosophy, including:
- Programs, features, and benefits
- A thorough understanding of firm services, philosophies, and ideologies
Qualifications:
Required:
- Life, Accident & Health Insurance licenses (obtained within first 3 months of employment)
- Securities Industry Essentials Exam (completed within first 6 months of employment)
- Series 7 & 63 (within first year of employment)
- Bachelor’s Degree or related industry experience
Preferred:
- Strong analytical, problem-solving, and communication skills (written & verbal)
- Strong attention to detail, accuracy, and reliability in a fast-paced environment
- Commitment to professional development (e.g., CLU®, CFP®, CPWA®, RICP®)
- Ability to work and thrive in a collaborative team environment
- Familiarity with Microsoft applications and data entry software
The Client Service Associate Role Will Be a Great Fit for Someone Who:
- Is exacting and strives for perfection
- Seeks a role requiring ownership and a high degree of responsibility
- Enjoys a fast-paced role with many moving pieces to manage
- Is a self-starter who goes above and beyond and does not leave tasks incomplete
- Wants to be part of a driven team in a high-performance environment
- Desires a role with the ability to develop expertise, serve clients, and provide best-in-class support
- Has a positive, upbeat, and can-do attitude
