Registered Client Service Associate

Kuttin Wealth Management • Full-time • Appleton, Wisconsin, United States • from $60k / year • 3w ago

Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial.

The Registered Client Service Associate will function as our Client Concierge. This role is responsible for supporting our teams by serving as the primary contact for clients, assisting them with their inquiries, resolving issues, and ensuring their needs are met promptly and efficiently. The Client Concierge is expected to deliver a world-class customer service experience. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned.

Serve as the main point of contact for clients, responding to all phone and email enquiries within 1 business day
Accept & execute unsolicited trades and money movements
Manage Client Rollover and Joint Information calls to third parties
Create and utilize reports and dashboards in Salesforce
Monitor open tasks for all client relationships, paying special attention to any sensitive items
Conduct post meeting calls for all meetings
Manage the new client onboarding process
Scheduling and rescheduling client meetings
Manage client event acknowledgements (milestone birthdays, anniversaries, funerals, etc.)
Complete tasks and projects related to client service

Key Traits of a Successful Client Concierge

Experience working in a financial advisory practice
High level of interpersonal skills
Excellent problem-solving skills
Demonstrated customer service experience
Excellent organizational skills and attention to detail
Good verbal and written communication skills
Effective and efficient time management
Positive attitude and sincere willingness to constantly learn and grow

Education and Other Designations:

College degree or higher (preferred)
2+ years of similar experience
Series 7 and Series 63 licenses

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift

Experience:

financial advisory: 2 years (Required)

License/Certification:

Series 7 (Required)

Ability to Relocate:

Appleton, WI 54911: Relocate before starting work (Required)

Work Location: In person

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