Senior Associate, Onboarding

Income Research + Management • Full-time • Boston, Massachusetts, United States • $80k - $100k / year • 3w ago

Income Research + Management is a Boston-based, privately owned, fixed income asset management firm. IR+M delivers strong performance and consistent results through a rigorous, bottom-up security selection process and strives to provide best-in-class client service to our 900+ institutional and private wealth clients.

Founded in 1987 and located in the heart of Boston’s financial district, IR+M employs 200+ full time professionals and currently manages $100+ Billion in assets. We offer industry-leading benefits, as well as a challenging, collegial, and rewarding workplace with high levels of employee engagement.

We operate a hybrid work model that will mix days with your team in the office and remote work, leveraging first class technology solutions.

Job Description:

The Onboarding team works directly with external clients and consultants, as well as with internal counterparts across the firm, throughout the new account onboarding, amendments to existing accounts, and closed account processes. The Senior Associate, Onboarding serves as a subject matter expert on all facets of the account onboarding process and plays an important role as a facilitator for a function that requires input from multiple internal teams.

Responsibilities:

Communicate directly with client, consultant, and bank contacts to facilitate the onboarding of new accounts, account closures, and amendments
Compile subscription and onboarding documentation and provide instructions to clients and consultants for completion
Assist with custodian account openings as needed, working with Legal and Operations to complete required documentation
Track and review onboarding/account maintenance documentation – ensuring all required documents are received and have been properly completed; engage with internal partners and clients directly when clarification is required
Properly escalate issues to internal stakeholders with a solutions-oriented approach
Partner with Client Portfolio Managers and Client Portfolio Analysts in providing a seamless client service experience
Understand how processes and systems interact and affect other areas of the firm – demonstrate an ability to anticipate downstream impacts
Participate in ad hoc projects aimed at enhancing our overall processes
Respond to ad hoc questions and requests allowing for inter/intra-team collaboration
Take initiative to share information, assist teammates, and provide coverage when needed

Required Skills and Experience:

A minimum of 4 years of relevant industry experience is required
Strong written and verbal communication skills
Client service-oriented mindset
Excellent problem-solving skills
Embrace challenges and take initiative
Keen attention to detail
Excellent organization and time management skills
Demonstrated adaptability and flexibility when dealing with shifting priorities and responsibilities
Comfortable maintaining a full and complex workload
Proven team player with a positive attitude
Commitment to ongoing personal growth and development
Experience working with asset management legal documents (e.g., Investment Management Agreements, Fund Subscription Agreements, etc.) and understanding of Anti-Money Laundering and Know Your Client testing procedures a plus
Experience working with DocuSign a plus

Education Requirement:

Bachelor’s degree

What we offer you:

Joining the IR+M team is an opportunity to experience a unique and exciting culture and work environment. On a daily basis our employees are encouraged to personify our Core Values; working in a manner that emphasizes investment, respect, positivity, and motivation across the business and in delivering results for our clients.

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy, balanced lives results in the best possible work performance.

· Hybrid work environment allowing individuals to build strong bonds with colleagues in the office mixed with remote work capability

· Medical, dental, vision and life insurance

· Retirement savings – 401(k) plan with a safe harbor contribution (3%), a company discretionary contribution (12%), and a broad investment lineup

· Tuition reimbursement up to $15K year

· $5,000 Referral bonus for employees who refer new hires

· Business-casual environment that includes the option to wear jeans

· Generous paid time off upon hire – including 20 days of vacation, 2 wellness days, unlimited sick time plus eight paid company holidays and 2 floating days each calendar year

· Paid volunteer time — 2 days per calendar year

· Leave of absence programs – including paid parental and family leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)

· Fitness, health, and composting reimbursements

In addition to the opportunity to participate in a discretionary bonus program, the salary range below describes the estimated minimum to maximum base salary range for a position of this level. Compensation decisions are dependent on the facts and circumstances of each candidate and may vary based upon but not limited to relevant experience, licensure requirements, certifications, skill set, and other business and organizational needs.

Base Salary Range:

$80,000- 100,000

This role is eligible for an annual performance-based bonus