Overall Function
The Insurance Operations Associate supports insurance operations by assisting with new business processing, underwriting coordination, policy administration, and ongoing client service. This role works closely with advisors, operations staff, insurance carriers, and external partners to ensure a smooth and efficient experience throughout the insurance application and servicing process.
Key Responsibilities
- Process new insurance applications and coordinate the underwriting process.
- Manage ongoing service requests for insurance policies.
- Communicate with advisors, clients, and insurance carriers regarding underwriting status and policy updates.
- Prepare insurance illustrations and coordinate requests with internal teams and external partners.
- Monitor insurance applications to ensure timely completion and follow up on outstanding requirements.
- Maintain accurate records and documentation throughout the application and servicing process.
- Stay informed on industry regulations, insurance products, underwriting guidelines, and best practices.
- Support operational initiatives to improve efficiency and client service.
Qualifications
- Associate degree required; Bachelor's degree preferred.
- Active Life and Health Insurance license preferred or ability to obtain within the first 60 days of employment.
- One or more years of experience in financial services, insurance, or a related industry preferred.
- Knowledge of insurance underwriting, policy administration, and servicing processes preferred.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent written and verbal communication skills.
- Demonstrated ability to work collaboratively within a team environment.
- Professional demeanor with strong customer service skills.
- Proficiency with Microsoft Office and the ability to learn new technology platforms.