Job Summary
The Centralized Investment Operations Team is designed to assist financial representatives with the daily investment operations functions around account opening and maintenance. Our goal is to deliver an efficient and streamlined process that will allow advisors to focus on the client relationship.
Responsibilities will include, but are not limited to:
- Client service
- Account opening
- Mutual fund trade confirmation & entry (general securities confirmation in IL, IN, & WI)
- Processing incoming account transfers
- Account maintenance requests
- Money market deposits & redemptions
- Daily check deposit
- Answering questions and completing paperwork pertaining to all the above
- Sending out periodic communications to financial reps and clients regarding account activity and balances
This role involves working directly with 5–10 financial advisors and associate financial advisors.
Key Responsibilities
Investment Account Opening
- Complete and/or review paperwork for accuracy
- Ensure all required documents are provided to the client
- Upon return from client, enter and establish the account in NetX360
- Coordinate with compliance to do same-day processing of checks received
Mutual Fund Trade Entry
- Complete and review trades for accuracy
- Review any corresponding firm's account values/activity that may affect how trade is entered
- Ensure that all trades are entered in NetX360 before market close (3pm Central Time)
- Process trade corrections as needed
Money Market Requests
(Journal requests, wires, check disbursements)
- Review and enter all requests before money market cutoff (1:30pm Central Time)
- Ensure completion of documents (signatures, dates, updates) to maintain integrity
- Review corresponding firm's account values/activity that may affect money movement requests
- Enter requests into NetX360 system and follow up to ensure timely processing
- Obtain supervisory signatures when needed
- Upload any applicable documents to NetX360
- Follow up with each request to ensure completion by end of day
Client Service
- Handle service requests from clients, including:
- Processing address changes
- Bank change information
- Updating beneficiaries
- Other account maintenance requests
- Follow up with clients to confirm receipt of forms or request for form completion and return
Relationship Management
- Coordinate all activities with either the financial advisor or the associate on the advisor team
- Case note and document everything in CRM system
- Utilize templates and checklists to streamline workflow
- Set up check-in meetings with financial advisor and/or their associate on an as-needed basis
Ad-hoc
- Support firm's/Compliance with daily filing
- Support firm's with daily check processing
Minimum Job Requirements
- Bachelor’s degree in finance, business, or related field
- FINRA Registrations (or ability to obtain within first 120 days):
- SIE
- Series 6/7 & 63
- Strong attention to detail with the ability to work with a high degree of accuracy
- Demonstrated organizational skills, ability to multitask, and time management skills with ability to set priorities and meet deadlines
- Excellent written and oral communication skills
- Ability to work independently and proactively make sound decisions
- Ability to work effectively with people at all levels
- At least 1–2 years of professional experience
- Investment and/or wealth management experience is strongly preferred
