Brokerage Clients Associate

US Tiger Securities • Full-time • New York, New York, United States • $60k - $80k / year • 3m ago

ABOUT THE COMPANY:

US Tiger Securities (USTS) is a New York based full-service brokerage firm. USTS is dedicated to providing excellent and professional investment opportunities to both retail and institutional clients. USTS is the US subsidiary of NASDAQ listed firm, UP Fintech Holdings (TIGR).

Brief Summary:

Brokerage Professional Client Associate will be reporting to the Brokerage Services & Product Department of USTS. This role will be focusing on servicing both institutional and retail clients regarding investment, trading, and assets movement. Additionally, this role will be interacting and collaborating with our product management team for product optimization and automation projects, acting as a key component for the analysis of end-users' experiences.

Responsibilities:

Develop strong relationships with clients and have a deep understanding of their business’s needs, challenges, and goals.

Maintain existing client relationships through processing client requests, resolving client inquiries, and making sure key client information and documentation is up to date.

Onboard new client accounts, which includes the collection of required documentation and client information.

Follow through the entire inquiry process to a permanent resolution to ensure customer satisfaction.

Prepare client experience feedback reports for ad hoc projects and product optimization.

Provide professional assistance for clients’ onboarding, assets transfer, and securities trading related inquiries via phone, live chat, and email.

Actively engage in available training and education programs to stay informed and up to date on policies, procedures, and risk awareness.

Conduct in-depth research and analysis via phone and/or email for solutions to client inquiries that are unable to be resolved immediately.

Both independently and as a team identify issues that affect clients' experience, and work on solving those issues.

Perform periodic record keeping, reports filing, and other tasks as assigned.

Education Requirements:

Associate or Bachelor’s degree.

Business related majors are preferred.

Skills Requirements:

Obtain FINRA Series 7 & Series 63 within 60 days after enrollment.

Excellent verbal communication skills in English, as well as in Mandarin or Cantonese.

Excellent task-management, analytical, and organizational skills.

Good interpersonal skills

Must be proactive, self-motivated, detail-oriented, and client service oriented.

Must possess critical thinking and problem-solving skills.

Ability to take ownership of client issues and follow up appropriately.

Experience with Microsoft Office products (Excel, PowerPoint, Word).

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Dependent care reimbursement
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Compensation Package:

Bonus opportunities

Language:

Mandarin (Required)

License/Certification:

FINRA Series 7 (Required)

Ability to Commute:

New York, NY 10022 (Preferred)

Work Location: Hybrid remote in New York, NY 10022

Related Jobs

Wealth Client Service Associate

Marathon Asset Management • Full-time • New York, New York, United States • $130k - $160k / year • 2w ago

Client Service (CS)

2w ago

Apply

Client Service Associate

The Panther Group • Full-time • Florham Park, New Jersey, United States • $50k - $65k / year • 3m ago

Client Service (CS)

3m ago

Apply

Investment Services Associate

Lead-Advisor • Full-time • New York, New York, United States • $60k - $70k / year • 1w ago

Investment Operations (IO)

1w ago

Apply

Lead Advisor

Lead-Advisor • Full-time • New York, New York, United States • $152.34k - $198.05k / year • 1w ago

Salaried Financial Advisor

1w ago

Apply

Associate Financial Advisor

Lead-Advisor • Full-time • White Plains, New York, United States • $100k - $115k / year • 2w ago

Salaried Financial Advisor Advisor

2w ago

Apply

Associate- Portfolio and Wealth Advisory

BBR Partners • Full-time • New York, New York, United States • $85k - $100k / year • 2w ago

Financial Planning Strategy (FPS)

2w ago

Apply

Investment Associate- Family Office

Long Ridge Partners • Full-time • New York, New York, United States • $150k - $175k / year • 2w ago

Investment Strategy (IS)

2w ago

Apply

Portfolio Manager, Private Markets

Franklin Templeton • Full-time • New York, NY, US • $180k - $200k / year • 1m ago

Investment Strategy (IS)

1m ago

Apply

Wealth Management Associate/Analyst

Morgan Stanley • Full-time • New York, NY, US • $50k - $115k / year • 1m ago

Operations

1m ago

Apply

Senior Financial Advisor

Stash Wealth • Full-time • New York, New York, United States • $110k - $140k / year • 1m ago

Salaried Financial Advisor

1m ago

Apply